TISSOT UCI Track Cycling World Cup FAQs

Please see below for specific hospitality information for this event.

If you would like to speak to a sales advisor,
PLEASE CALL NICK GIBBENS ON 020 7048 4875

HOSPITALITY FAQs...

WHEN WILL I GET MY TICKETS?
The TISSOT UCI Track Cycling World Cup hospitality package provides access to the hospitality facility within the track centre (please note this is not a seat in the stands). Once a payment is made via bookhospitality.com, you will receive an email confirmation, detailing the selected package and session information. During the check-out process, you will be able to select either to ‘collect your passes at the event’ or ‘have your passes sent via registered post’.  For ‘collect at event’ you will be required to show your printed confirmation along with photo ID at the Hospitality Welcome Desk on arrival at the Lee Valley VeloPark. These will be exchanged for souvenir event lanyards.

Please note that approximately six weeks prior to the event, all hospitality ticket holders will be sent an email containing further event and travel information.

WILL I HAVE A PRIVATE TABLE?
The VIP Track Centre Hospitality facilities are located within the track centre. The design of these areas allow for guests to watch the action close up and move freely around the facility. Guests can enjoy a range of seating and relaxing areas but these are on an informal, casual basis and are not reserved tables.

HOW DO I GET TO THE TRACK CENTRE?
All VIP Track Centre guests will enter the Lee Valley VeloPark via the VIP Track Centre Hospitality Entrance. Welcome hosts will be there to greet all guests before escorting them through to the track centre.  It is approximately a three-minute walk, via a staircase and ramp to the Track Centre from the entrance. A lift is available to assist with any accessibility requirements. Security check points will operate throughout the venue and regular checks will made. We request all hospitality guests wear and show their hospitality lanyard at all times.

WHAT TIME DOES THE VENUE OPEN?
The VIP Track Centre Hospitality facilities open 30 minutes prior to the event session scheduled times.

CAN I PAY FOR FOOD AND DRINKS BY CARD?
Guests experiencing the VIP Track Centre Hospitality will enjoy an all-inclusive food and beverage package.

CAN I BRING CHILDREN?
The VIP Track Centre Hospitality facilities are designed for adults and alcohol will be served. Whilst children are not prohibited we do not recommend this package for young children and we are unable to provide dedicated baby changing or support facilities etc. Children aged fifteen years or younger must be accompanied by a legal parent/guardian.

WHAT IS THE REFUND POLICY?

Subject to the following refund policy, you can cancel your contract at any time before it is completed.

If you cancel more than eight (8) weeks before the event date then, subject to the following sentence, we will refund 50% of the fees and if you cancel less than eight (8) weeks before the event date, there will be no refund.  We will however use reasonable efforts to sell the Hospitality Packages you have cancelled and, if successful, will refund to you an amount equal to the price received (which we cannot guarantee will be the same as the fees you have paid), less any refund already paid to you and less reasonable handling and administrative charges and reasonable compensation for the net costs we will incur as a result of your ending the contract. If you wish to end the contract in these circumstances, please contact us at info@bookhospitality.com to let us know. The contract will end immediately

Please note that in the event that the Venue Terms and Conditions or the Event Terms and Conditions set out a different cancellation or refund policy, they will prevail over the general policy set out in this Clause. You will have ticked a box on our Website to accept these at the point you place your order.

Refunds requests are to be made to info@bookhospitality.com .  Refunds will be made to the card used for making the Booking.

WHAT HAPPENS IF THE SCHEDULE CHANGES?
The competition schedule is subject to change. Bookhospitality.com are not able to influence the rider lists which are confirmed by the UCI on the day of the competition.

WHAT’S INCLUDED IN MY PACKAGE?
The VIP Track Centre includes a chef’s grazing buffet and complimentary alcoholic and non-alcoholic beverages (beer, wine and soft drinks only) throughout the event session.  The Track Centre Lounge package does not include any complimentary food or beverages.   Full details of each package are listed under the ‘book now’ tab for each session.

WHAT CAN I BRING INTO THE VENUE?
Bag and individual security checks will be made on each guest, prior to entering the venue. A limited cloakroom facility will be available for hospitality guests, however we recommend that guests do not bring high value items.  Please also note the venue policy does not permit large bags to be brought into the VeloPark. Sporting event security protocols will be in place throughout this event.

Further spectator information is available at http://www.trackworldcup.co.uk/important-information-for-spectators/

CAN I BRING MY OWN FOOD AND DRINK?
No food or drink may be brought into the venue.

DO I GET A SEAT IN THE GRANDSTAND?
The TISSOT UCI Track Cycling World Cup hospitality packages, provide access to the hospitality facility within the track centre (please note this is not a seat in the stands).

IS THERE A DRESS CODE?
A smart casual dress code is recommended for guests within the Track Centre hospitality facilities. The optimum temperature for track cycling is 28℃ meaning that for certain events the VeloPark will be warm. Given that outside the venue temperatures will be much lower in December, spectators are advised to dress appropriately with a number of layers that can be taken off inside.

Please note that high heeled shoes are not recommended within the Track Centre.
CAN I RESELL MY HOSPITALITY PACKAGES?
British Cycling is against ticket touting and is committed to eradicating it wherever possible. Ticket touting excludes fans who cannot afford the inflated prices offered and prevents cycling being accessible to all sections of the community.  Tickets bought and sold from or by an unauthorised agent/individual either online or in person may see you with a counterfeit ticket and could leave you out of pocket with no access to the venue. DO NOT take the risk.  British Cycling monitors online auction and ticket resale sites and any tickets sold in breach of ticket conditions may be cancelled, leading to refused entry into the venue. If you are unable to attend the event then you are permitted to pass on your ticket at face value (or less than face value) to a family member or friend.  British Cycling reserves the right to request verification of identity and source of purchase upon entry to the venue.

WHAT IS THE COST?
The cost for each package is detailed on a per head basis and varies for each session. The prices quoted on our website are INCLUSIVE of VAT. The prices are different for Lounge access compared to the Kilo Club and prices vary by session.

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